#19: The Silent Productivity Killer

One of iGaming’s biggest challenges

We've all bought into the myth that being "always available" is a superpower. It's not. It's a curse.

I did the math recently. I have hundreds of unique people messaging me daily between Telegram, Slack, WhatsApp, email, and Linkedin. That's not productivity; that's digital overwhelm.

This constant barrage of messages is like trying to play poker while someone's tapping you on the shoulder. It's killing our ability to think, create, and do our jobs.

This isn't just annoying - it's dangerous. So I did what I always do when faced with a challenge like this. I looked at the research and found some interesting stuff that didn’t just confirm my belief that this is a problem. It was a bigger problem than I realised.

I’ve also been trialling some solutions that have worked well so far. So, if you’re feeling the same pain, read on, as this will be helpful. 

The Cognitive Cost of Constant Connection

Our phones have become digital leashes, especially in an industry where "urgent" is the default across multiple time zones. This is toxic to our productivity and mental health. The American Psychological Association reports that 44% of workers feel stressed by the expectation to respond outside work hours.

The cognitive drain is real and measurable. Many sources state that our attention spans have plummeted from 12 seconds in 2000 to 8 seconds today, thanks to digital interruptions. Anecdotally, that’s true; we’ve all seen attention spans shortening. I’m just not sure whether the specific number is correct.

But a RescueTime study found that the average worker spends only 2 hours and 48 minutes on productive tasks daily, with the rest fragmented by distractions. That is SO much wastage. Especially in a remote work era, you’re not just dealing with digital work-life distractions. But dozens of other personal distractions, too.

So consider this: we're interrupted by notifications every 6 minutes on average—that's 80 disruptions in an 8-hour day. Each interruption costs us not just time but mental energy. Refocusing after each distraction takes over 23 minutes, a phenomenon known as "attention residue."

Then take those notifications and the 23 minutes of attention residue and multiply it by the number of people in your business.  This digital overwhelm isn't just an issue for you to solve personally—it's crucial to solve for your entire team and business.

And once you factor in how our industry operates? Crazier still. Multiple time zones, constantly travelling to conferences. You have to be present during the conference, then work outside of it. So, messaging happens at all hours of the day or night. 

It's no wonder I often dream of working on a Sunday or in the early hours when less people demand my attention. But that's not a sustainable solution :)

Beating the Async Beast: Strategies That Actually Work

Alright, enough doom and gloom. Let's talk solutions. I've tried a bunch, and here's what's actually worked for me.

Personal Habits

  1. Set some damn boundaries. I used to be available 24/7. Now? I have set hours for checking messages. Outside those hours, I'm offline. End of story. It was tough at first, but guess what? The world didn't end.

  2. Deep work sessions. I block out 2-3 hours each day for uninterrupted work. No messages, no calls, no distractions. Just me and whatever project needs my full attention. It's amazing what you can accomplish when you're not constantly being interrupted.

  3. Mindfulness. This might sound a bit woo-woo, but hear me out: Taking even just 10 minutes a day to clear your head can work wonders for your focus and stress levels. I was sceptical at first, but now it's a non-negotiable part of my day.

My dedicated reply blocks

Team Practices

  1. Promote a focus-friendly culture. We have "quiet hours" where everyone is encouraged to disconnect and focus on deep work. The result? Higher quality output and less burnout.

  2. Train your team in thoughtful communication. Is this message urgent? Does it need to be sent now? Can it wait for our next scheduled check-in? This has cut down on a lot of unnecessary back-and-forth.

  3. Lead by example. When you respect your own boundaries and those of your team, it sets a powerful precedent.

Technological Solutions

  1. Use tech to fight tech. Sounds counterintuitive, right? But there are tools out there designed to manage the digital flood. Freedom.to is one such application that allows you to switch all distractions off with the click of a button.

  2. Implement communication triage. Set up apps to only notify you when specific people contact you, like emergency contacts. Pin the most important chats, mute others, and be ruthless with your block button. With a bit of organisation, you can dull the noise. Not all messages are created equal.

  3. Automate where possible. Set up filters, auto-responders, and other tools to handle routine communications without your direct involvement.

This tool is great if you need some reinforcement

The goal isn't to completely disconnect. Otherwise, I’d be living in a hut in a forest by now. The goal is to take control of your digital life, rather than letting it control you. 

This Is Now More Important Than EVER

Async comms isn't going away. In fact, it’ll probably get worse once message frequency scales because of AI. But we don't have to be slaves to it.

I've seen talented people burn out, creative ideas die, and costly mistakes made because of digital overload. This isn't just about personal productivity - it's about the health of our entire industry. We can't afford to have our best minds operating at half-capacity.

Changing ingrained habits is tough. You'll face resistance - from yourself, your team, maybe even clients or partners. There will be times when urgent matters demand attention outside your set hours. The fear of missing out is real.

But these challenges are part of the process. They're opportunities to refine your approach.

I'm implementing these changes in my life and across my teams. It wasn't easy, but we persevered. The result? Higher productivity, better decisions, and happier, more engaged employees.

So take control of your digital life. Set boundaries. Create space for deep work. Use technology wisely. Encourage your teams to do the same.

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